Refund policy

Return and Refund Policy

All sales are final. We do not offer refunds.
If you have any questions or concerns about your order, please don’t hesitate to contact us at info@BriannaLaren.com. Please allow 1–2 business days for a response.

Clothing Orders

All apparel is made to order, so we are unable to offer size exchanges.
Please refer to the size chart before placing your order.
If you’re unsure about sizing, feel free to reach out to us at info@BriannaLaren.com before making a purchase.

Damages or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Email us at info@BriannaLaren.com, and allow 1–2 business days for a response.

Digital Products

Due to the nature of digital items, all digital product sales are final and non-refundable.
If you experience any issues accessing your download or did not receive your link, please contact us at info@BriannaLaren.com, and we’ll be happy to assist you.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on digital items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.